A Simple Key For phone number for empire carpet Unveiled

12/eight/2017 1013am ticket# one-2924779250 want my income refunded back it is currently 15 days to Xmas my house is wreck and no one from empire has termed me at all. I have needed to call them continually for getting answers. I requested which i usually do not manage Lisa or Justin, I just want my a refund and if not I will probably be about to smalls statements court and having a lawyer to get my money back. They put in this on Nov 29th 2017 and I are contacting each individual other working day without action or response from Empire.

At this stage I feel we're going to really need to hire Yet another corporation to come back out and end and take care of the shoddy job that Empire did then seek to consider Empire to court docket. I don’t know what else to perform because no-one is getting in touch with me and looking to come up with a solution.

On November 6th, I obtained an automated information expressing the installers were on their own way. Your team was a no display on November 6th. On November seventh , we rescheduled for November 8th for the reason that I used to be told Trevor wished to oversee the replacement, which is The rationale why they didn’t clearly show on Monday or Tuesday. November 8th, the first installer showed up with 7 bins of flooring. He requested us what area was staying replaced.

We’re upset to listen to that your restore was not concluded as scheduled. We have an understanding of your aggravation, and we’ll be in connection with you shortly to discuss a probable resolution.

We all know missed appointments is often frustrating, and we’d like to deal with your issues ASAP. However, we’re struggling to locate your account. Remember to emails us at customersupport@ empire-today.com with each your account and speak to information. We anticipate hearing from you!

He informed me that the carpet installers were not the schedulers and they need to not have advised me that they'd be back at 9:00 AM. Terri even explained to him that we might be ready to routine it at a later date if he would honor their promotion which was to provide the instillation completed by Thanksgiving or it had been totally free.

Please e-mail your thorough problems and buy information like: phone number and Road deal with to customersupport@ empire-today.com. We sit up for hearing from you.

In 2011, Empire Today carried out a carpet and padding recycling plan to reduce the environmental impression of their day-to-working day functions.

I suppose to acquire carpet mounted today, I used to be told installer will come involving 8am to 6pm. I waited and waited and spoke to the sales rep and was made confident that they'll arrive regardless of the and installtion is going to be concluded today. At 5pm i received a get in touch with within the installer and stated they cant arrive today.

Oct 16, 2017 at 4:36 pm They showed up devoid of adequate product. Salemen calculated incorrectly. So my tile couldn’t be set up. I used to be speculated to hear from another person. A week later on I referred to as to acquire it scheduled. My carpet was set up initial. In the event the tile was mounted that they had to elevate carpet wherever it transitioned. Now the carpet is coming free and the padding isn’t laying correctly. I known as two times prior to it go scheduled.They came didn’t connect with knocked remaining within a BLINK. It’s all on digital camera !!I known as three far more moments every time they mentioned somebody will contact to reschedule it’s staying escalated to urgent. Finally today I demanded to speak to any supervisor.

We’ve study your write-up, and we’re dissatisfied to listen to that your experience did not satisfy your anticipations. This is simply not the level of service that we anticipate for our customers, and we’ll be in contact with you Soon to even further go over your issues.

I known as back applying alternative 1 this time. I had been instructed that Empire’s prices are only very good for 30 times & that I would want to have a profits representative return to my property for an estimate. I questioned for your quotation on these rooms at my June appointment so I would NOT have to invest my useful time repeating this process. Need to I also mention this will save time & money for Empire in travel expenses & personnel hrs? To include insult to injury (metaphorically speaking), I will get an auto electronic mail an automobile-bot reminder contact 24 several hours before my new appointment. Rarely what I might think about good quality customer service. But for The very fact Will probably be cruel to your representative, Potentially we gained’t be property for your appointment. I’d choose to stick with an organization which i’ve employed previously but Empire, you happen to be which makes it tricky me to do so once more.

March 26, 2018 at nine:05 pm I'm repeat customer at Empire and have not professional a difficulty nevertheless, won't ever do business with them all over again. Ordered carpeting for two bedrooms to incorporate closets. Found out on working day of installation, rooms were measured improperly (sales Rep Mike Kline) so installer does not have adequate carpeting to complete the job. I phoned customer service and spoke to your rep who informed me I would have to look forward to a contact again within the up coming 24 company hrs. I asked for any supervisor which following 15 minutes he located in Texas (Valerie) though she was beneficial, she assured me that somebody within the nearby (Northlake) office would get in touch with. I did receive a connect with from Randy, who built arrangements to hold the carpet with the 2 nd area along with the carpet with the closet from the room they had finished, mounted the following day. The truth is exactly the same installer agreed to return to put in it.

A business as significant as yours and the marketing bucks you invest, treatment really should be taken in customer service as well as men and click here women you seek the services of to set up.

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